FAQ:

Do you ship outside the united states?

We ship merchandise ordered on dorianashe.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. And internationally.

If I am a member, do I have to choose from the choices of clothing that are on online?

No, as a member you can choose from the collection or the option of making an appointment with one of our team members to make you something that perfectly suits you.

Do you have to be a member to have an alteration or custom piece made?

No, you do not need to be a member to have any alterations or custom(s) made.

Do you ship orders to multiples addresses?

We currently do not ship orders to multiple addresses.

Are the online products free for membership as well?

Yes, our members provide free online orders and have custom orders made for free as well.

What if I change my mind and want a different sizes or color after my order is placed?

Once an order is placed at dorianashe.com there is no changing or adding to that order. You must place a new order if you are wanting additional pieces.

What if I am not pleased with my selection? can I return or exchange the purchased item?

You will have up to 14 days to return the item(s) in the same condition it was in when you received the product to get full refund.

Can I cancel my membership anytime?

Yes, however, a refund will not be issued if you have already completed online orders.

What if I just want a custom dress for an event?

If you are only seeking a custom dress, you must setup an appointment to discuss details and timeframe. The custom piece is included in your membership. So, it will not cost you anything.

How long is the process?

Depends on how many pieces are being made and the communication with the client. If its one single garment, the process can take between 1-3 business days. Some can be as quick as 12 hours.

Can anyone become a member?

Yes, however there are requirements. Please head over to our members information page to get more information.

Are Appointments free for members?

At this time, appointment are $35 an hour for all members.